Questions, answered

Not for a normal order. Every product page shows the full volume-pricing table, and the price updates live as you change quantity, so you can check out without talking to anybody. Very large orders are the exception: past 500 units or $5,000 we price by hand, because at that size we can usually beat the published tiers. The cart tells you before you get to checkout.

It is the final product and decoration price, including any one-time setup fee, and it will not change between the product page and your card. Shipping is added in the cart once we know the order size (free over $500, otherwise a flat $24). Sales tax, where it applies, is calculated at payment from your shipping address.

Minimums vary by product and are listed on every product card. Most start at 24–36 units, and a few items (like table covers) have no minimum at all.

A one-time charge for preparing your artwork for a specific decoration method (making screens, digitizing embroidery, etc.). It’s shown upfront on the product page, and reorders of the same design skip it.

Yes. Order the total quantity you need, then add a note with your size breakdown (e.g. 10 S / 25 M / 25 L / 15 XL), or reply to your proof email with it.

PDF and EPS vector files print sharpest. High-resolution PNG, JPG and WebP also work, up to 10MB. We cannot accept SVG or native Illustrator (.ai) uploads through the site — email those to us and we will add them to your order. If your file needs cleanup, our art team fixes it for free as part of your proof.

Always. Every order includes a free digital proof prepared by a designer within one business day. Nothing goes to production until you approve it, and revisions are unlimited and free.

Yes. Include your PMS (Pantone) codes in the order notes and we’ll match them on decoration methods that support spot colors.

Send whatever you have (a screenshot, a business card photo) and our art team will recreate it as clean vector art for a small fee quoted before any work starts.

Standard production is 7–15 business days depending on the product (each page lists its own lead time), plus 2–5 business days of US transit, and one business day for you to approve your free proof before any of it starts. Order to doorstep is 10–21 business days.

Yes, on most products. Contact us with your event date before ordering and we’ll confirm feasibility and any rush charge in writing.

US shipping is free on orders of $500 or more; below that it’s a flat $24. We currently ship to all 50 states.

Yes, kitting and multi-address drops (great for remote teams) are available. Contact us with your address list for a quote.

We reprint it or refund it, your choice. Report any issue within 30 days of delivery with a couple of photos and we’ll make it right, fast.

Because items are printed with your logo, we can’t resell them, so change-of-mind returns aren’t possible. That’s exactly why every order gets a free proof before production.

If the delivered product doesn’t match the proof you approved (wrong color, placement, quality defects), we make it right with a reprint or refund. No fine-print gymnastics.