Returns & guarantee
The short version
If what arrives doesn't match the proof you approved (wrong colors, wrong placement, print defects, damaged goods), we reprint it or refund it, your choice. Report the issue within 30 days of delivery and we'll make it right.
How to report an issue
- Email hello@swaglys.com (or reply to your order confirmation) within 30 days of delivery.
- Include your order number (SWG-…) and 2–3 photos showing the problem.
- We respond within one business day with a reprint date or a refund.
You keep the affected items unless we arrange a pickup, so there's no return-shipping hassle.
What's covered
- Print or embroidery that differs from your approved proof
- Manufacturing defects or damage in transit
- Wrong product, color, size, or quantity shipped
What's not covered
Because your items are customized with your artwork, we can't accept change-of-mind returns, since customized goods can't be resold. That's exactly why every order includes a free art proof and unlimited revisions before production: you'll know precisely what you're getting before we print a single unit.
Errors contained in artwork you approved (typos, low-resolution logos flagged on the proof) also fall outside the guarantee, though if it happens, contact us anyway and we'll find the most affordable path to a fix.
Cancellations
Orders can be canceled for a full refund any time before proof approval. After production starts, we can usually stop undecorated blanks. Contact us immediately and we'll refund whatever hasn't been produced.